Session Outline

This workshop explores the evolving role of Academic Advisors in UK higher education, shaped by significant demographic and cultural shifts. As the sector transitioned from elitist institutions to massified, inclusive universities, the expectations placed on academic staff have grown increasingly complex.

With student needs now spanning academic, pastoral, financial, and mental health domains, the advisor role is more critical than ever. Yet, challenges persist, inconsistent training, lack of confidence, and undervaluation of the role contribute to a fragmented student experience. Advisors often find themselves navigating emotionally complex situations without sufficient preparation or support, which can lead to uncertainty and stress. The workshop addresses these concerns by focusing on the relational and reflective aspects of advising, encouraging a more human-centred approach to student support.

To guide this exploration, the workshop introduces the “3 Bs” framework:

• Boundaries – Establishing and maintaining professional limits to protect staff well-being and ensure sustainable support.

• Behaviour – Understanding and responding to diverse student behaviours shaped by personal, social, and educational contexts.

• Belonging – Creating inclusive environments where students feel seen, supported, and connected to their academic community.

In a time of rapid change, marked by shifting student demographics, rising mental health concerns, and evolving institutional pressures, this workshop offers a timely space for reflection, renewal, and collaboration.

Participants will engage in open discussion, share experiences, and explore practical strategies together. The session fosters a supportive environment where colleagues can learn from one another and leave with actionable ideas to advise with confidence, compassion, and clarity in an increasingly demanding higher education landscape.

Learning Outcomes

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