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Workshop Syllabus

W303 Managing Students in Distress






In-Person - Instructor-facilitated

Learning Activity


On welcoming your student into the room, you can immediately tell from their body language that something is wrong…they appear distracted, arms tightly closed with their eyes fixed on the carpet. The student looks up at you and shares what is distressing them with you.

You are the first person they have told…what are you going to do next?

This interactive workshop will equip you with applicable situational management strategies. The strategies have been devised to specifically support the role of the tutor in working with students who present with differing severity levels of distress.

What will you learn from engaging in this activity?

  • Define a student in distress and apply the Student Distress Thermometer.
  • Apply specific communication strategies to students in distress. 
  • Recognise limitations of the role of a tutor when managing a student in distress. 
  • Discuss organsiational responses to managing students in distress. 

What key concepts will you understand as a result of engaging in this activity?

  • A tutor can competently assess the level of psychological distress and its impact on the tutor-student relationship. 
  • Apply the ability to empathetically gather and hold a student using considered communication strategies.  
  • Consider the organizational response to the assessment, management and documentation required when working as a personal tutor in advising a student in distress.


What essential questions will this activity address?

Where does the role of the tutor begin and close when presented with a student expressing distress?

  • Academic issues
  • Practice-based issues
  • Pastoral issues
  • Organizational issues
UKAT Professional Framework Mapping

Framework Competencies Addressed


I6. Campus and community resources that support student success


R7. Collaborate effectively with campus services to provide support to students


P1. Create and support environments that consider the needs and perspectives of students, and respect individual learners

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