This session explores the implementation of an institution-wide network of Hubs across our campuses where staff and students can access education and student experience services. The new Service Excellence Model has been designed to enable us to do things once, in the right place, by the right people and at the right time. Join us to discuss what this means for Personal Tutoring and the potential unintended consequences of this new strategy. The session will be interactive and will allow participants to share their own experiences of models for Personal Tutoring to identify whether they centre on struggles or success.
In the first part of the webinar, we will provide an overview of the proposed model and her perspective in terms of what this means for undergraduate and postgraduate students in the School of Medicine. We will discuss aspects such as the potential impact on personal connections, consistency and continuity of support, role boundaries, use of digital platforms, equity, accessibility, and efficiency. We will then explore the implications from the students’ perspective in terms of perceived fragmentation of services, synergy of support, holistic engagement and the importance of shared understanding, expectations, engagement, and empowerment.