Personal Tutoring Framework: the Three Cs: Course, Community and Career

Session Outline

We present a personal tutoring framework developed for Manchester Metropolitan University as an outcome of a structured action learning cycle based on Soft Systems Methodology (SSM). There is always learning as an outcome of an SSM and this continues to reverberate through the institution. As practitioners of the methodology we have learned important lessons. Principal among these, is the need to separate design of the system of PT from the activity of PT. The framework devolves decisions to a local level where we also recognised the imperative for teams to articulate a clear purpose for a PT system and to then to evaluate the success of this using pre-defined measures of Efficacy, Efficiency and Effectiveness as defined by the methodology.