M209 Managing Students in Distress
You open the email titled urgent from your personal tutee and read the one line asking to meet with you. The request to meet with you contains no context or description and the ominous and deliberate dearth of language used by the tutee pings an inner alarm bell that means that all may not be well!
This module will help you handle those situations when you are faced with a distressed tutee, whatever the nature of their distress.
What will you learn from engaging in this activity?
- Define a student in distress.
- Assess and identify the levels of severity presented by a student in distress.
- Understand and apply communication management techniques designed to manage a student in distress.
- Explain the Assess, Gather, Hold, Signpost/Escalate and Document process
What key concepts will you understand as a result of engaging in this activity?
- A tutor has to be comfortable in their understanding of psychological distress and its impact on the tutor-student relationship.
- It is important to reflect on own communication style when working with a student in distress.
- The importance of working within the role of the personal tutor in advising a student in distress.
What essential questions will this activity address?
Where does the role of the tutor begin and end when presented with a student expressing the following forms of distress:
- Academic issues
- Practice-based issues
- Pastoral issues
Before you engage in this activity, we recommend that you have studied these UKAT Curriculum activities, or attained equivalent experience.
Framework Competencies Addressed
I6. Campus and community resources that support student success
R7. Collaborate effectively with campus services to provide support to students
P1. Create and support environments that consider the needs and perspectives of students, and respect individual learners